Your privacy matters to vip9. Learn how we collect, use, protect, and manage your personal information in accordance with international data protection standards.
Last Updated: January 1, 2026 | Effective Date: January 1, 2026
vip9 is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online gaming platform. By using vip9 services, you consent to the data practices described in this policy. If you do not agree with any part of this Privacy Policy, please do not use our services.
vip9 operates an online gaming platform providing casino games, sports betting (including bandar bola football betting services), and related entertainment services to users in Indonesia. This Privacy Policy applies to all personal information collected through our website, mobile applications, customer support channels, and any other services we provide.
We understand that you trust us with your personal information, and we take that responsibility seriously. This policy outlines our commitment to transparency in how we handle your data and describes the measures we take to ensure your information remains secure and confidential.
As an online gaming operator serving Indonesian players, vip9 complies with international data protection standards and best practices for the gaming industry. We collect only the information necessary to provide you with excellent service, process your transactions securely, and meet our legal obligations.
When you register for a vip9 account, we collect the following personal information:
When you use vip9 services, we automatically collect certain technical and usage information:
We may receive information about you from third-party sources including:
vip9 uses the personal information we collect for the following purposes:
vip9 does not sell, rent, or trade your personal information to third parties for marketing purposes. We share your information only in the following limited circumstances:
We share information with trusted third-party service providers who assist us in operating our platform:
All service providers are contractually obligated to protect your information and use it only for the specific purposes we authorize.
We may disclose your information when required by law or in response to:
In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your information.
We may share your information with third parties when you explicitly consent to such sharing, such as when you authorize us to share tournament results or participate in social gaming features.
All data transmitted between your device and vip9 servers is encrypted with industry-standard SSL/TLS protocols.
Your personal information is stored on secure servers with restricted access, regular backups, and multiple redundancy systems.
Only authorized vip9 personnel with legitimate business needs can access your personal information, under strict confidentiality obligations.
Advanced fraud detection systems monitor transactions 24/7 to protect your account from unauthorized access and suspicious activity.
Your password is hashed and encrypted. Even vip9 staff cannot view your password - only you know it.
Optional 2FA adds an extra security layer by requiring a verification code from your mobile device for login.
vip9 implements comprehensive technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:
While we implement strong security measures, you also play a role in protecting your information:
vip9 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
| Data Type | Retention Period |
|---|---|
| Account Information | Duration of account activity + 5 years after account closure (for regulatory compliance) |
| Transaction Records | 7 years from transaction date (financial and anti-money laundering regulations) |
| KYC Documents | 5 years after account closure or last transaction |
| Gaming Activity Logs | 3 years for regulatory reporting and dispute resolution |
| Customer Support Records | 3 years from last communication |
| Marketing Consent Data | Until you withdraw consent, then deleted within 30 days |
After the retention period expires, we securely delete or anonymize your personal information. Anonymized data (data that can no longer identify you) may be retained indefinitely for statistical analysis and platform improvement.
You have the following rights regarding your personal information held by vip9:
You have the right to request a copy of all personal information we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of your request.
You have the right to update or correct inaccurate or incomplete personal information. You can update most information directly through your account settings, or contact our support team for assistance.
You have the right to request deletion of your personal information in certain circumstances. However, we may be required to retain some information for legal, regulatory, or legitimate business purposes (such as transaction records for 7 years per financial regulations).
You have the right to request that we temporarily restrict how we use your information in certain situations, such as while we verify the accuracy of disputed information.
You have the right to object to processing of your information for direct marketing purposes. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or adjusting your account preferences.
You have the right to receive your personal information in a portable format and transmit it to another service provider, where technically feasible.
To exercise any of these rights, please contact our Data Protection team via email at [email protected] (displayed as plain text). We will respond to your request within 30 days. To protect your privacy, we will verify your identity before processing any data rights requests.
vip9 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and provide personalized content.
Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, but doing so may impact your ability to use certain features of vip9. Please note that disabling essential cookies will prevent you from using our services.
Some cookies on vip9 are placed by third-party service providers (such as analytics tools or payment processors). These third parties have their own privacy policies governing their use of cookies. We do not control third-party cookies.
vip9 is strictly for adults aged 21 years and older. We do not knowingly collect personal information from anyone under the age of 21. Our Terms & Conditions explicitly prohibit underage use of our services.
If we discover that we have inadvertently collected personal information from a person under 21, we will immediately delete that information and close the associated account. All funds in the account will be forfeited as per our Terms & Conditions.
If you believe that a person under 21 has created a vip9 account or is using our services, please report this immediately to our support team. We take underage gambling prevention very seriously and will investigate all reports promptly.
vip9 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify you through one or more of the following methods:
The "Last Updated" date at the top of this policy indicates when the most recent changes were made. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of vip9 services after changes are posted constitutes acceptance of the updated Privacy Policy.
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Email: [email protected] (displayed as plain text, not clickable)
General Support: [email protected]
Live Chat: Available 24/7 through your account dashboard
Response Time: We aim to respond to all privacy-related inquiries within 48 hours, and data rights requests within 30 days as required by applicable data protection regulations.
vip9 is committed to maintaining the trust you place in us. We will continue to implement and improve our data protection practices to ensure your personal information remains secure and private. Thank you for choosing vip9 as your gaming platform, and thank you for trusting us with your information.
Our dedicated data protection team is here to help you understand how we safeguard your information